Redeeming gift
vouchers
Making a
gift experience booking
The points
system
Changing a
gift
How to top up a
voucher
How long are the
vouchers valid?
Can the
voucher life be extended?
Can vouchers be
transferred?
Redeeming gift
vouchers
- To log in with your voucher number click
here.
- Enter your voucher number (you only need enter the first 8
numbers of a paper gift voucher.)
-
- You'll now be able to see all the gift providers contact
details, including their own website, when you click on "View Gift
Provider" on any gift offer page.
- Make direct contact with the gift supplier to use your
vouchers.
Making a gift
experience booking
Please book in plenty of time.
We try to support the smaller local companies who offer the more
unique experiences and where the owners are close to the business
and try to go the extra mile for their clients. Fleet footed
and flexible in their approach though they may be, like all other
companies, they do hit capacity in busy times. Some suppliers have
waiting lists as long as 6 weeks ahead.
Please also note that some experiences only run when there are
sufficent numbers. Suppliers have to do this to continue to offer
good value for money to all their clients (including those who
bought your gift.)
Weather
What makes some of our gift experiences so much fun is that each
experience is unique to you - and sometimes it's the weather that
makes it that way. So if a gift activity provider can't
deliver your gift on a specified day - please bear with them, it's
not their fault. Please call flying and water based activity
providers before you leave to check that weather won't stop
play. We will always honour gift vouchers that expire while
you are waiting to get a suitable day - as long as you have already
made a first booking with the activity provider before the voucher
epxiration date.
The points system
All gifts have a points value so you can swap with a gift of an
equal value, no fuss. The points value of the gift you
have been given is shown on your vouchers and at the bottom right
hand corner of the card telling you about your original gift.
Changing a gift
If you wish to change your gift, please check here
for details of what is permissable with the type of voucher you
have been given.
- Login as above
- Search for gifts.
- If choosing a different gift from the one you have been given,
check the points value is equal to, or less than, those you have
been given. (You can sort by value.)
- With gold gift vouchers (sent to you by post), just make
contact withyour chosen gift supplier.
- To change e-vouchers, please email the supplier directly unles
you wish to change the gift supplier - in which case please email us.
Our no fuss flexibility is fully explained here.
How to top up a
voucher
- Register (and get free p&p on your next gift when you
do.)
- Pick a suitable open voucher. Choose from:
- Gift of time
- Beautiful Things or
- Try Something New
- Add the required amount (if the amount you need is not covered
in the voucher values, you can pay the gift provider
directly.)
- Follow the steps to pay.
How long are the vouchers
valid?
- "Gold Gift" option vouchers are valid for a period of 365 days
from the date of issue.
- E- vouchers are valid for 30 days from date of issue.
Can the voucher life be
extended?
Yes, as long as they have not expired and have counterfoils
attached. Send paper vouchers back to us and we will send new
vouchers to 80% of the value of the old vouchers (the 20% covers
our handling costs). Email us to renew an e-voucher (£5
handling charge.) Sorry, we cannot extend vouchers that are past
their expiry date.
Can vouchers be
transferred?
Yes, as long as they have not expired and have counterfoils
attached. Send them back to us and we will send new vouchers
to 80% of the value of the old vouchers (the 20% covers our
handling costs).
Vouchers are printed with your name and address as a security
measure for both you and the gift provider, some of whom will visit
a client in their home or be working with clients in one-to-one
situations. A gift provider can refuse to accept vouchers if
they are concerned about security or suitability of the person for
their services.
LOG IN
To log in with your voucher number click
here.